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AXIS P14 Network Camera Series

AXIS P1445-LE Network Camera

AXIS P1447-LE Network Camera

AXIS P1448-LE Network Camera

User manual

AXIS P14 Network Camera Series

Table of Contents

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Solution overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Preview mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Find the device on the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Open the device’s webpage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Secure passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Configure your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Need more help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Streaming and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Set up rules for events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Reset to factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Check the current firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Technical issues, clues, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

The device interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 SD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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AXIS P14 Network Camera Series

About this manual

About this manual

This User Manual provides information on the product regarding:

Access

Main use cases

Troubleshooting

Specifications

Note The User Manual may include more than one product. Part of the content, e.g. some use cases or specifications, may only apply to some of them. For more information on the exact feature set and specifications, see the products web page and datasheet at www.axis.com

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AXIS P14 Network Camera Series

Solution overview

Solution overview

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AXIS P14 Network Camera Series

Product overview

Product overview

1 I/O connector 2 Audio connector 3 Status LED indicator 4 Control button 5 microSD card slot 6 Network connector 7 Part number (P/N) & Serial number (S/N)

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AXIS P14 Network Camera Series

Installation

Installation

To watch this video, go to the web version of this document.

help.axis.com/?&piaId=44539&section=about-this-manual

Installation video for the product.

Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

To watch this video, go to the web version of this document.

help.axis.com/?&piaId=44539&section=preview-mode

This video demonstrate how to use preview mode.

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AXIS P14 Network Camera Series

Find the device on the network

Find the device on the network

To find Axis devices on the network and assign them IP addresses in Windows, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

Open the device’s webpage 1. Open a browser and type the IP address or host name of the Axis device.

If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must set the root password. See Set a new password for the root account on page 7 .

Secure passwords Important

Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

Use a password with at least 8 characters, preferably created by a password generator.

Dont expose the password.

Change the password at a recurring interval, at least once a year.

Set a new password for the root account

The default administrator username is root. Theres no default password for the root account. You set a password the first time you log in to the device.

1. Type a password. Follow the instructions about secure passwords. See Secure passwords on page 7 .

2. Retype the password to confirm the spelling.

3. Click Add user.

Important If you lose the password for the root account, go to Reset to factory default settings on page 20 and follow the instructions.

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AXIS P14 Network Camera Series

Configure your device

Configure your device

Need more help? You can access the built-in help from the devices webpage. The help provides more detailed information on the devices features and their settings.

Image quality

Select exposure mode

To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:

For most use cases, select Automatic exposure.

For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.

To lock the current exposure settings, select Hold current.

View area

A view area is a cropped part of the full view. You can stream and store view areas instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for a view area, you can pan, tilt and zoom within it. By using view areas you can remove parts of the full view, for example, the sky.

When you set up a view area, we recommend you to set the video stream resolution to the same size as or smaller than the view area size. If you set the video stream resolution larger than the view area size it implies digitally scaled up video after sensor capture, which requires more bandwidth without adding image information.

Hide parts of the image with privacy masks

You can create one or several privacy masks to hide parts of the image.

1. Go to Video > Privacy masks.

2. Click .

3. Click the new mask and type a name.

4. Adjust the size and placement of the privacy mask according to your needs.

5. To change the color for all privacy masks, click Privacy masks and select a color.

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See also

Adjust the zoom and focus

To adjust the zoom:

1. Go to Video > Installation and adjust the zoom slider.

To adjust the focus:

1. Click to show the autofocus area.

2. Adjust the autofocus area to cover the part of the image that you want to be in focus.

If you dont select an autofocus area, the camera focuses on the entire scene. We recommend that you focus on a static object.

3. Click Autofocus.

4. To fine tune the focus, adjust the focus slider.

Remote focus and zoom

The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer. It is a convenient way to ensure that the scenes focus, viewing angle and resolution are optimized without having to visit the cameras installation location.

Verify the pixel resolution

To verify that a defined part of the image contains enough pixels to, for example, recognize license plates, you can use the pixel counter.

ABC 123

1. Go to Video > Image.

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Configure your device

2. Click .

3. Click for Pixel counter.

4. In the cameras live view, adjust the size and position of the rectangle around the area of interest, for example where you expect license plates to appear.

5. You can see the number of pixels for each of the rectangles sides, and decide if the values are enough for your needs.

Monitor long and narrow areas

Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.

1. Depending on your device, turn the camera or the 3-axis lens in the camera 90 or 270.

2. If the device doesnt have automatic rotation of the view, go to Video > Installation.

3. Rotate the view 90 or 270.

Reduce noise in low-light conditions

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

Set the exposure mode to automatic.

Note A high max shutter value can result in motion blur.

To slow down the shutter speed, set max shutter to the highest possible value.

Note When you reduce the max gain, the image can become darker.

Set the max gain to a lower value.

If possible, open the aperture.

Reduce sharpness in the image, under Video > Image > Appearance.

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Configure your device

Handle scenes with strong backlight

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

Image without WDR.

Image with WDR.

Note WDR can cause artifacts in the image.

WDR may not be available for all capture modes.

1. Go to Video > Image > Wide dynamic range.

2. Turn on WDR.

3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Find out more about WDR and how to use it at axis.com/web-articles/wdr.

Benefit from IR light in low-light conditions by using night mode

Your camera uses visible light to deliver color images during the day. But as the visible light diminishes, color images become less bright and clear. If you switch to night mode when this happens, the camera uses both visible and near-infrared light to deliver bright and detailed black-and-white images instead. You can set the camera to switch to night mode automatically.

1. Go to Video > Image > Day-night mode, and make sure that the IR-cut filter is set to Auto.

2. To set at what light level you want the camera to switch to night mode, move the Threshold slider toward Bright or Dark.

3. To use the built-in IR light when the camera is in night mode, turn on Allow illumination and Synchronize illumination.

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AXIS P14 Network Camera Series

Configure your device

Note If you set the switch to night mode to occur when its brighter, the image remains sharper as there is less low-light noise. If you set the switch to occur when its darker, the image colors are maintained for longer, but there is more image blur due to low-light noise.

Maximize the details in an image

Important If you maximize the details in an image, the bitrate will probably increase and you might get a reduced frame rate.

Go to Video > Stream > General and set the compression as low as possible.

Below the live view image, click and in Video format, select MJPEG.

Go to Video > Stream > H.264 and H.265 encoding > Zipstream and select Off.

Overlays Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

Show a text overlay in the video stream when the device detects an object

This example explains how to display the text Motion detected when the device detects an object.

1. Start the application if it is not already running.

2. Make sure you have set up the application according to your needs.

Add the overlay text:

1. Go to Video > Overlays.

2. Under Overlays, select Text and click .

3. Enter #D in the text field.

4. Choose text size and appearance.

5. To position the text overlay, click and select an option.

Create a rule:

1. Go to System > Events and add a rule.

2. Type a name for the rule.

3. In the list of actions, under Overlay text, select Use overlay text.

4. Select a video channel.

5. In Text, type Motion detected.

6. Set the duration.

7. Click Save.

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Configure your device

Streaming and storage

Bitrate control

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

1 Target bitrate

Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

To calculate the estimated storage need, set the target bitrate and the retention time.

To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

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Configure your device

kbit/s

s

1

2

1 Target bitrate 2 Actual average bitrate

You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.

kbit/s

s

1

2

1 Target bitrate 2 Actual average bitrate

Video compression formats

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

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AXIS P14 Network Camera Series

Configure your device

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

Reduce bandwidth and storage

Important Reducing the bandwidth can result in loss of details in the image.

1. Go to Video > Stream.

2. Click in the live view.

3. Select Video format H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:

— Select the Zipstream level that you want to use.

— Turn on Dynamic FPS.

— Turn on Dynamic GOP and set a high Upper limit GOP length value.

Set up network storage

To store recordings on the network, you need to set up your network storage.

1. Go to System > Storage.

2. Click Add network storage under Network storage.

3. Type the IP address of the host server.

4. Type the name of the shared location on the host server under Network share.

5. Type the username and password.

6. Select the SMB version or leave it on Auto.

7. Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet configured.

8. Click Add.

Add audio to your recording

1. Go to Video > Stream > Audio and include audio.

2. If the device has more than one input source, select the correct one in Source.

3. Go to Audio > Device settings and turn on the correct input source.

4. If you make any changes to the input source, click Apply changes.

5. Edit the stream profile that is used for the recording:

5.1 Go to System > Stream profiles and select the stream profile.

5.2 Select Include audio and turn it on.

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AXIS P14 Network Camera Series

Configure your device

5.3 Click Save.

Set up rules for events You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, check out our guide Get started with rules for events.

Trigger an action

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action the device should perform when the conditions are met.

Note If you make changes to an active rule, the rule must be turned on again for the changes to take effect.

Record video when the camera detects an object

This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording will include five seconds before detection and one minute after detection ends.

Before you start:

Make sure you have an SD card installed.

1. Start the application if it is not already running.

2. Make sure you have set up the application according to your needs.

Create a rule:

1. Go to System > Events and add a rule.

2. Type a name for the rule.

3. In the list of actions, under Recordings, select Record video while the rule is active.

4. In the list of storage options, select SD_DISK.

5. Select a camera and a stream profile.

6. Set the prebuffer time to 5 seconds.

7. Set the postbuffer time to 1 minute.

8. Click Save.

Record video when a PIR detector senses motion

This example explains how to connect an Axis PIR detector to the device, and to start recording video when the detector senses motion.

Required hardware

3-wire cable (ground, power, I/O)

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Axis PIR detector

NOTICE Disconnect the device from power before connecting the wires. Reconnect to power after all connections are done.

Connect the wires to the devices I/O connector

Note For information on the I/O connector, see Connectors on page 52.

1. Connect the ground wire to pin 1 (GND/-).

2. Connect the power wire to pin 2 (12V DC output).

3. Connect the I/O wire to pin 3 (I/O input).

Connect the wires to the PIR detectors I/O connector

1. Connect the other end of the ground wire to pin 1 (GND/-).

2. Connect the other end of the power wire to pin 2 (DC input/+).

3. Connect the other end of the I/O wire to pin 3 (I/O output).

Configure the I/O port in the devices webpage

1. Go to System > Accessories.

2. Give the input module a descriptive name.

3. Under Normal position, select Circuit closed to make the PIR detector send a signal to the device when it senses motion.

To trigger the device to start recording when it receives a signal from the PIR detector, you need to create a rule in the devices webpage.

Applications

Applications

With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee. To find out more about available applications, downloads, trials and licenses, go to axis.com/products/acap/application-gallery.

To find the user manuals for Axis applications, go to help.axis.com.

Note Several applications can run at the same time but some applications might not be compatible with each other. Certain

combinations of applications might require too much processing power or memory resources when run in parallel. Verify that the applications work together before deployment.

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Configure your device

To watch this video, go to the web version of this document.

help.axis.com/?&piaId=44539&section=about-applications

How to download and install an application

To watch this video, go to the web version of this document.

help.axis.com/?&piaId=44539&section=about-applications

How to activate an application licence code on a device

AXIS People Counter

AXIS People Counter is an analytic application that you can install on a network camera. You can use the application to count how many people pass through an entrance, in what direction they pass, and if more than one person passes during a predefined interval. You can also use it to estimate how many people are currently occupying an area, and the average visiting time.

The application runs embedded in the camera which means you dont need a dedicated computer to run the application. AXIS People Counter is suitable for any indoor environment, like stores, libraries, or gyms.

How does estimating occupancy work?

You can use the application to estimate occupancy in areas with one or several entrances and exits. Each entrance and exit needs to be equipped with a network camera with AXIS People Counter installed. If there are several cameras, they communicate with each other over the network in a primary and secondary concept. The primary camera continuously fetches data from the secondary cameras and

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Configure your device

presents the data in the live view. Every fifteen minutes, the primary camera sends the statistical data to AXIS Store Data Manager. Consequently, the reports generated from AXIS Store Data Manager can present the data in a minimum of 15 minutes time interval.

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AXIS P14 Network Camera Series

Troubleshooting

Troubleshooting

Reset to factory default settings WARNING

Possibly hazardous optical radiation is emitted from this product. It can be harmful to the eyes. Do not stare at the operating lamp.

Important Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview on page 5 .

3. Keep the control button pressed for 1530 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.

5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the devices webpage. Go to Maintenance > Factory default and click Default.

Check the current firmware version Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your particular problem.

To check the current firmware:

1. Go to the device interface > Status.

2. See the firmware version under Device info.

Upgrade the firmware Important

Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Make sure the device remains connected to the power source throughout the upgrade process.

Note When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.

1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.

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Troubleshooting

2. Log in to the device as an administrator.

3. Go to Maintenance > Firmware upgrade and click Upgrade.

When the upgrade has finished, the product restarts automatically.

You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager.

Technical issues, clues, and solutions If you cant find what youre looking for here, try the troubleshooting section at axis.com/support.

Problems upgrading the firmware

Firmware upgrade failure If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.

Problems after firmware upgrade

If you experience problems after a firmware upgrade, roll back to the previously installed version from the Maintenance page.

Problems setting the IP address

The device is located on a different subnet

If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.

The IP address is being used by another device

Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):

If you receive: Reply from
: bytes=32; time=10… this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.

If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.

Possible IP address conflict with another device on the same subnet

The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.

The device cant be accessed from a browser

Cant log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browsers address field.

If the password for the user root is lost, the device must be reset to the factory default settings. See Reset to factory default settings on page 20.

The IP address has been changed by DHCP

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.

Certificate error when using IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.

21

AXIS P14 Network Camera Series

Troubleshooting

The device is accessible locally but not externally

To access the device externally, we recommend you to use one of the following applications for Windows:

AXIS Companion: free of charge, ideal for small systems with basic surveillance needs. AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to axis.com/vms.

Problems with streaming

Multicast H.264 only accessible by local clients

Check if your router supports multicasting, or if you need to configure the router settings between the client and the device. You might need to increase the TTL (Time To Live) value.

No multicast H.264 displayed in the client

Check with your network administrator that the multicast addresses used by the Axis device are valid for your network.

Check with your network administrator to see if there is a firewall that prevents viewing.

Poor rendering of H.264 images

Ensure that your graphics card uses the latest driver. You can usually download the latest drivers from the manufacturers website.

Color saturation is different in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Go to the adapters documentation for more information.

Lower frame rate than expected

See Performance considerations on page 22. Reduce the number of applications running on the client computer. Limit the number of simultaneous viewers. Check with the network administrator that there is enough bandwidth available. Lower the image resolution. The maximum frames per second is dependent on the utility frequency (60/50 Hz)

of the Axis device.

Performance considerations When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

Rotating the image in the GUI can increase the product’s CPU load.

Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

Heavy usage of event settings affects the products CPU load which in turn affects the frame rate.

Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

Heavy network utilization due to poor infrastructure affects the bandwidth.

Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

22

AXIS P14 Network Camera Series

Troubleshooting

Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

23

AXIS P14 Network Camera Series

The device interface

The device interface

To reach the device interface, type the devices IP address in a web browser.

Note Support for the features and settings described in this section varies between devices.

Show or hide the main menu.

Access the product help.

Change the language.

Set light theme or dark theme.

The user menu contains:

Information about the user who is logged in.

Change user : Log out the current user and log in a new user.

Log out : Log out the current user.

The context menu contains:

Analytics data: Accept to share non-personal browser data. Feedback: Share any feedback to help us improve your user experience. Legal: View information about cookies and licenses. About: View device information, including firmware version and serial number. Legacy device interface: Change the device interface to the legacy device interface.

Status NTP sync

Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.

NTP settings: Click to go to the Date and time page where you can change the NTP settings.

Device info

Shows device information, including f