Avaya 1416d02a 003 инструкция

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IP Office Release 6.0

1408, 1416, 1608 and 1616 Phone
Guide

15-601040 Issue 03g — (19 November 2010)

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© 2010 AVAYA All Rights Reserved.
Notices

While reasonable efforts have been made to ensure that the information in
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Preventing toll fraud
«Toll fraud» is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee,
agent, subcontractor, or is not working on your company’s behalf). Be aware
that there can be a risk of toll fraud associated with your system and that, if
toll fraud occurs, it can result in substantial additional charges for your
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Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and Canada.
For additional support telephone numbers, see the Avaya Support Web site:
http://support.avaya.com
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Avaya by sending mail to: securityalerts@avaya.com.

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Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to
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Contents

Contents

Introduction1.

……………………..……………………………………. 91.1 Important Safety Information

……………….………………………………………….. 101.2 1408 and 1608 Phones

……………….………………………………………….. 111.3 1416 and 1616 Phones

…….…………………………………………………….. 121.4 Button Modules

..…………………………………………………………. 131.5 Phone Keys

……….………………………………………………….. 141.6 The Phone Stand

…………………………………………………………… 151.7 Labels

………………………………….……………………….. 151.8 IP Phone Features (1608 and 1616)

………………..…………………………………………. 161.9 The Main Phone Menus

…..………………………………………………………. 181.10 Other Menus

…………………………………………………………… 191.11 Appearance Buttons/Menu

………………………………………..……………………….. 201.11.1 Using the Appearance Menu

……………………………..………………………………….. 201.11.2 Phone Status Letters

…………………………………………………………………. 211.11.3 Call Apperance Buttons

………………………………………..……………………….. 231.11.4 Bridged Appearance Buttons

……………………………….………………………………… 251.11.5 Call Coverage Buttons

…………………………………..…………………………….. 271.11.6 Line Appearance Buttons

Making Calls2.

…….…………………………………………………….. 312.1 En-Bloc Dialing

…………….…………………………………………….. 322.2 Call Soft Key Options

…………………………………………………………… 332.3 Calling a Person from the Contacts List

……………………………….………………………….. 342.4 Calling a Person from the Call Log

…………………………………………………………… 352.5 Redialling a Previous Number

………….……………………………………………….. 362.6 Making a Page Call

…………………..………………………………………. 372.7 Withholding Your Number

……………….………………………………………….. 382.8 Adjust the Call Volume

…………………………………………………………… 382.9 Muting a Call

….……………………………………………………….. 382.10 Ending Calls

Transferring Calls6.

…………….…………………………………………….. 616.1 Transfer to Voicemail

………………..…………………………………………. 616.2 Transferring a Held Call

Account Codes7.

……………………..……………………………………. 647.1 Forced Account Code Entry

…………………………………………………………… 657.2 Manual Account Code Entry

Conference Calls8.

……………..……………………………………………. 688.1 Starting a Conference

…………………………………………………………… 688.2 Adding a Call to a Conference

……………………..……………………………………. 698.3 Viewing Conference Details

………………………………….……………………….. 698.4 Dropping Parties from a Conference

…………………………………………………………… 708.5 Holding a Conference Call

………………………………….……………………….. 708.6 Transferring Calls Using Conference

Headset Operation9.

…………………………………………………………… 729.1 Headset Volume

…………………………………………………………… 739.2 Default Handsfree Audio Path

Handsfree Speaker Operation10.

………..…………………………………………………. 7610.1 Speaker Volume

…………………………..………………………………. 7710.2 Default Handsfree Audio Path

Contacts/Directory11.

…………………………………………………………… 8111.1 Viewing Contacts Details

…………………………………………………………… 8211.2 Make a Call from the Directory

……………………………………….………………….. 8311.3 Using the Directory for Other Functions

………………..…………………………………………. 8411.4 Adding a New Contact

…………………………………………….…………………… 8511.4.1 Add a Contact from the Call Log

………………………………………………..……………….. 8611.4.2 Add a Contact from the Redial List

…………………………………………………………… 8711.5 Editing a Contact

…………..………………………………………………. 8811.6 Deleting a Contact

Answering Calls3.

………………….……………………………………….. 413.1 Divert a Call to Voicemail

………………..…………………………………………. 413.2 Ignore an Incoming Call

…………………………………………………………… 423.3 Answering a Page Call

…………………………………………………………… 433.4 Auto Answer

…………………………………………………………… 443.5 Call Pickup

Redialling4.

…………………..………………………………………. 464.1 Redial a Call (One Mode)

………………….……………………………………….. 464.2 Redial a Call (List Mode)

…………………………………………………………… 474.3 Selecting Your Redial Mode

…………………………………………………………… 484.4 View Call Details

…………………………………………………………… 494.5 Add a Call to Your Contacts

Holding and Parking Calls5.

…………………………………………………………… 535.1 Holding Calls

………………….……………………………………………… 535.1.1 Holding a Call

…………………………….…………………………………… 535.1.2 Taking a Call Off Hold

………………………………..……………………………….. 545.1.3 Switching Between Calls

………………………….……………………………………… 545.1.4 Transfer a Held Call

…………………………………………………………… 555.2 Parking Calls

…………………………………………………………………. 565.2.1 Park Using the Menu

………………………………..……………………………….. 575.2.2 Unpark (Features Menu)

…………………………….…………………………………… 575.2.3 Unpark (Status Menu)

Call Log12.

…………..………………………………………………. 9112.1 Using the Call Log

…………………………….…………………………….. 9112.2 Making a Call from the Call Log

…………….…………………………………………….. 9212.3 Viewing Call Details

………….……………………………………………….. 9312.4 Deleting a Record

……………..……………………………………………. 9312.5 Deleting All Records

…………………………………………………………… 9412.6 Adding a Record to Your Contacts

Voicemail13.

……………………….………………………………….. 9613.1 Message Waiting Indication

……………..……………………………………………. 9713.2 Checking Messages

…………….…………………………………………….. 9813.3 Sending a Message

………..…………………………………………………. 9913.4 Mailbox Greeting

…..………………………………………………………. 10013.5 Email Mode

…………………………………………………………… 10113.6 Changing Your Voicemail Code

………….……………………………………………….. 10213.7 Voicemail On/Off

………………..…………………………………………. 10313.8 Transfer to Voicemail

…………………….…………………………………….. 10313.9 Send a Call to Voicemail

……..……………………………………………………. 10413.10 Visual Voice

Logging In/Out14.

…………………………………………………………… 10714.1 Logging In

……………………………………………………….………… 10814.1.1 Logging In on a Phone Already in Use

…………………………………………………………………. 10914.1.2 Logging In on a Not Logged In Phone

…………………………………………………………………. 11014.1.3 Logging In on an Unregistered Phone

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…………………………………………………………… 11114.2 Logout

…………………………………………………………… 11214.3 Lock

..…………………………………………………………. 11314.4 Auto Lock

…………………………………………………………… 11414.5 Unlock

………………………..…………………………………. 11514.6 Changing Your Login Code

……..……………………………………………………. 11614.7 Unregistering

………………………..……………………………………….. 15317.2.20 Self-Administer

…………………………………………………………………. 15317.2.21 Send All Calls

…………………………………………….…………………… 15417.2.22 Set Hunt Group Night Service

…………………….…………………………………………… 15417.2.23 Time of Day

…………..…………………………………………………….. 15417.2.24 Timer

………….……………………………………………………… 15517.2.25 User

Redirecting Calls15.

…………………………………………………………… 11915.1 Follow Me

…………………………………………….…………………… 12015.1.1 Follow Me To (Features Menu)

…………………………………….…………………………… 12115.1.2 Follow Me (Status Menu)

………………………………………………..……………….. 12215.1.3 Follow Me Here (Features Menu)

………….……………………………………………….. 12315.2 Forwarding Calls

…………………………………………………………………. 12515.2.1 Forward Unconditional (Status Menu)

………………………………………………………….……… 12615.2.2 Forward Unconditional (Features Menu)

……………………………………………………….………… 12815.2.3 Forward On No Answer (Status Menu)

……………………………………………….………………… 12915.2.4 Forward On Busy (Status Menu)

15.2.5 Forward On Busy/No Answer (Features

..……………………………………………………………….. 130

Menu)

……….………………………………………………….. 13215.3 Do Not Disturb

…………………………………………..…………………….. 13315.3.1 DND On/Off (Features Menu)

………………………………….……………………………… 13315.3.2 DND Off (Status Menu)

…………………………………………………………………. 13415.3.3 Do Not Disturb Exceptions

.………………………………………………………….. 13515.4 Twinning

…………………………………………………………………. 13615.4.1 Mobile Twinning Control

Groups16.

……………..……………………………………………. 13916.1 Group Membership

…………………………………………………………………. 13916.1.1 Group Membership On/Off (Status Menu)

……………………………………………………………….… 14016.1.2 Group Membership On/Off (Features Menu)

…………………………………………………………… 14116.2 Group Service Status and Fallback

16.2.1 Changing the Group Service Status

……………….………………………………………………… 142

(Features Menu)

16.2.2 Changing the Group Service Status (Status

..……………………………………………………………….. 144

Menu)

…………………………………………..…………………….. 14516.2.3 Changing the Group Fallback

Button Features17.

………………….……………………………………….. 14817.1 Programming a Button

…………………………………………………………… 15017.2 Features

…………………………………………………………………. 15117.2.1 Abbreviated Dial

……………………………………..………………………….. 15117.2.2 Abbreviated Dial Program

……………………………..………………………………….. 15117.2.3 Account Code Entry

…………………………………………………………………. 15117.2.4 AD Suppress

…………………………….…………………………………… 15117.2.5 Automatic Callback

…………………………………………………………………. 15117.2.6 Breakout

…………………………………………………………………. 15117.2.7 Call Forwarding All

…………………………………………………………………. 15217.2.8 Call Park

………………………………..……………………………….. 15217.2.9 Call Park to Other Ext

…………………..…………………………………………….. 15217.2.10 Call Pickup

……………………………….………………………………… 15217.2.11 Directed Call Pickup

………………..……………………………………………….. 15217.2.12 Directory

………….……………………………………………………… 15217.2.13 Drop

…………………..…………………………………………….. 15217.2.14 Flash Hook

…………………………………………………………………. 15317.2.15 Group

…………………………………………………………………. 15317.2.16 Group Paging

………………………….……………………………………… 15317.2.17 Headset Toggle

………………………………..……………………………….. 15317.2.18 Internal Auto Answer

………………….……………………………………………… 15317.2.19 Ringer Off

Phone Settings18.

…………………………………………………………… 15918.1 Mobile Twinning

…………..………………………………………………. 16018.2 Withhold Number

…………………………………………………………… 16118.3 Redial Mode

………..…………………………………………………. 16218.4 En-Bloc Dialing

…………………………………………………………… 16318.5 Erase Options

..…………………………………………………………. 16418.6 Auto Lock

………..…………………………………………………. 16518.7 Ringer Controls

……………………………..………………………………….. 16618.7.1 Disabling the Ringer

……………………..………………………………………….. 16718.7.2 Visual Alerting

……………………….………………………………………… 16818.7.3 Audible Alerting

…………………………………………………………………. 16918.7.4 Coverage Ring

………………….……………………………………………… 17018.7.5 Ring Sound

…………………………………………………………………. 17118.7.6 Ringer Volume

…………………………………………………………………. 17118.7.7 Internal Auto Answer

…………………………………………………………… 17218.8 Display Controls

…………………………………………………………………. 17218.8.1 Display Brightness

………………………..……………………………………….. 17318.8.2 Display Contrast

…………………………..…………………………………….. 17418.8.3 Call Timer Display

…………………………..…………………………………….. 17618.8.4 Display Language

…………………….…………………………………………… 17718.8.5 Display Name

………………………….……………………………………… 17818.8.6 A-Menu Auto Exit

…………………………..…………………………………….. 17918.8.7 Show Call Waiting

…………………………………………..…………………….. 18018.8.8 Inactivity Timer (Auto Return)

……………..……………………………………………. 18118.9 Volume and Sound

…………………………………………………………………. 18218.9.1 Button Clicks

………………….……………………………………………… 18218.9.2 Error Tones

…………………………………………………………………. 18318.9.3 Ringer Volume

…………………………………………………………………. 18318.9.4 Handset Volume

…………………………………………………………………. 18318.9.5 Headset Volume

…………………………………………………………………. 18318.9.6 Speaker Volume

………………………………….……………………………… 18418.9.7 Automatic Gain Control

…………………………………………………………………. 18518.9.8 Default Handsfree Audio Path

…………..………………………………………………. 18618.10 Backup/Restore

……………..………………………………………………….. 18618.10.1 Backup

…………………………………………………………………. 18718.10.2 Restore

………………..…………………………………………. 18818.11 Viewing Information

Status Menu19.

……….………………………………………………….. 19319.1 Do Not Disturb

……..……………………………………………………. 19319.2 Follow Me To

………..…………………………………………………. 19419.3 Follow Me Here

…………..………………………………………………. 19519.4 Forward On Busy

…………………………………………………………… 19619.5 Forward On No Answer

………………….……………………………………….. 19719.6 Forward Unconditional

…………………………………………………………… 19819.7 Forwarded Here

……………..……………………………………………. 19919.8 Group Membership

………………..…………………………………………. 19919.9 Group Service Status

…………..………………………………………………. 20019.10 Mobile Twinning

…………………………………………………………… 20019.11 Parked Calls

…………………………………………………………… 20119.12 System Alarms

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Contents

Short Codes20.

…………………………………………………………… 24323.33 Twinning

…………………………………………………………………….245Index

System Administration21.

……………………………………………….………….. 20921.1 Checking the System and Software Version

…………………………………………………………… 21021.2 Setting the Date

…………………………………………………………… 21221.3 Setting the Time

…………………..………………………………………. 21421.4 Setting the Time Offset

…………………………………………………………… 21621.5 Checking the Time Server Status

…………………………………………………………… 21721.6 System Shutdown

…………………………………………………………… 21921.7 Memory Card Management

……….………………………………………………….. 22121.8 System Alarms

The Phone Menus22.

……….………………………………………………….. 22522.1 Features Menu

…………………………………………………………… 22722.2 Self-Administer Menu

…………….…………………………………………….. 22822.3 Visual Voice Menu

…………………………………………………………… 22922.4 Status Menu

……….………………………………………………….. 23022.5 Phone A-Menu

…………………………………………………………… 23222.6 Call Log Menu

……….………………………………………………….. 23322.7 Contacts Menu

…………………………………………………………… 23422.8 Redial Menu

……………….………………………………………….. 23522.9 Phone Locked Menu

…………………………………………………………… 23622.10 System Admin Menu

……….………………………………………………….. 23722.11 Error Screens

Glossary23.

…………..………………………………………………. 24023.1 Abbreviated Ring

……………..……………………………………………. 24023.2 Appearance Button

…………………………………………………………… 24023.3 Attention Ring

..…………………………………………………………. 24023.4 Auto Hold

…………………………………………………………… 24023.5 Bridged Appearance Button

…………………………………………………………… 24023.6 Call Appearance Button

………………..…………………………………………. 24023.7 Call Coverage Button

……….………………………………………………….. 24023.8 Coverage Ring

……….………………………………………………….. 24023.9 Do Not Disturb

…………………………………………………………… 24123.10 Do Not Disturb Exceptions

…..………………………………………………………. 24123.11 Follow Me

………….……………………………………………….. 24123.12 Follow Me Here

……….………………………………………………….. 24123.13 Follow Me To

…………………………………………………………… 24123.14 Forward on Busy

…………………….…………………………………….. 24123.15 Forward on No Answer

…………………………………………………………… 24123.16 Forward Unconditional

…………………………………………………………… 24223.17 Group

………………..…………………………………………. 24223.18 Idle Line Preference

…………………………………………………………… 24223.19 Internal Twinning

…………………………………………………………… 24223.20 Line Appearance Button

…….…………………………………………………….. 24223.21 Logged Out

…….…………………………………………………….. 24223.22 Login Code

…….…………………………………………………….. 24223.23 Missed Call

…………………………………………………………… 24223.24 Missed Group Call

…………..………………………………………………. 24223.25 Mobile Twinning

…………………………………………………………… 24323.26 Park Call

……………..……………………………………………. 24323.27 Park Slot Number

…………………………………………………………… 24323.28 Ringing Line Preference

……..……………………………………………………. 24323.29 Short Codes

…………………………………………………………… 24323.30 Small Community Network

………………….……………………………………….. 24323.31 System Administrator

………………..…………………………………………. 24323.32 System Phone User

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Chapter 1.

Introduction

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Introduction:

1. Introduction

This guide is for 1408, 1608, 1416 and 1616 phones when being used on an IP Office telephone system running IP Office
Release 6.0 software.

1.1 Important Safety Information

· ! Warning: This handset may pickup small metal objects such as metal pins or staples.

· During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the

phone to restart.

· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might
cause interference.

· The phone should not be connected directly to the outdoor telecommunication network.

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1.2 1408 and 1608 Phones

The diagram below shows the main features of a 1408 or 1608 phone.

· This phone has 8 programmable buttons.

· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system

administrator can configure additional appearance buttons.

· Any button not configured as appearance buttons can be configured for a range of telephone system features.
These are called feature buttons. Your system administrator can do this or, for a limited number of functions,
you can do this using the phones self-administration menu.

· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When
used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more secure
grip on the handset when not in use is required.

· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker
is located under the handset. The microphone is located at the bottom right of the keypad.

· The phone includes a headset socket for connection of phone headsets.

· The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some

additional options, see IP Phone Features .

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1.3 1416 and 1616 Phones

The diagram below shows the main features of a 1416 or 1616 phone.

Introduction: 1408 and 1608 Phones

· The display angle can be adjusted for optimal viewing.

· This phone has 16 programmable buttons.

· The phone also supports up to 3 add-on BM32 button modules, each providing an addition 32 buttons.

· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system

administrator can configure additional appearance buttons.

· Any button not configured as appearance buttons can be configured for a range of telephone system features.
These are called feature buttons. Your system administrator can do this or, for a limited number of functions,
you can do this using the phones self-administration menu.

· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When
used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more secure
grip on the handset when not in use is required.

· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker
is located under the handset. The microphone is located at the bottom right of the keypad.

· The phone includes a headset socket for connection of phone headsets.

· The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some

additional options, see IP Phone Features .

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1.4 Button Modules

The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone with
an additional 32 buttons which can be used as appearance buttons and or feature buttons .

Up to 3 button modules can be attached to a 1416 or 1616 phone. However the number of button modules supported by
the telephone system may be limited by the total number of button modules attached to other phones on the telephone
system.

19 148

· Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary.
Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly.

· The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa.

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1.5 Phone Keys

The following keys are found on the phone:

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Introduction: Button Modules

90

46

53

68

60

38

182

72

38

76

19

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1.6 The Phone Stand

The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand
can be used in either position to change the angle of the phone.

When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small
plastic peg is located just under the phone’s handset. This peg can be reversed to more securely anchor the handset when
the stand places the phone in an upright position.

On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below.

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Introduction: The Phone Stand

1.7 Labels

Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance
number or the feature that has been programmed on the button by your system administrator. You can remove the labels
if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system
administrator for more information.

1.8 IP Phone Features (1608 and 1616)

The 1608 and 1616 phones connect to the phone system using an IP connection and support a number of additional
features:

· The phone uses a 10/100 Ethernet connection to connect to the telephone system via the IP network.

· The phone includes a PC pass through 10/100 Ethernet port that can be used to also connect a computer to the

network through the same connection as the phone. Use of this port can be disabled by the system administrator if
not supported.

· The phone may be powered from the network if Power over Ethernet (PoE) is available. Otherwise the phone needs
its own power supply unit.

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1.9 The Main Phone Menus

The main menus are detailed below. You can move between them using the PHONE key. You can do this even during
a call including when a call is alerting. In addition the menus are accessible from the call appearance menu by pressing
the Status and Features soft keys when they are displayed.

The Appearance Menu

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The Status Menu

The Features Menu

The Button Features Menu

229

225

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Introduction: The Main Phone Menus

Switching Menus

With a call connected, you can still access the other main menus. Press the PHONE key to toggle between the
normal appearance menu or one that lists the other menus accessible.

You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features
menu.

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1.10 Other Menus

In addition to the main phone menus , there are a number of additional menus which are accessed by pressing specific
keys.

16

— The Redial Menu

46

— The A Menu

— The Contacts/Directory Menu

— The Call Log Menu

90

47

230

80

233

232

— The Visual Voice Menu

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Introduction: Other Menus

1.11 Appearance Buttons/Menu

Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They
are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but additional
buttons can be configured as appearance buttons.

There are 4 different types of appearance keys that your system administrator can configure:

· Call Appearance Buttons
These represent ordinary phone calls. Each call appearance that you have can be used to make and or receive calls.
By default you normally have 3 call appearance keys and no other appearance keys.

· Bridged Appearance Buttons
These appearance keys each match a specific call appearance key of another user. They allow you to answer the
other user’s calls on the matching call appearance or to make a call that the other user can then pickup using their
matched call appearance.

· Call Coverage Buttons
These appearance keys represent another user. When that other user has any calls alerting unanswered, the call
coverage key for that user will start alerting and can be used to answer the call.

· Line Appearance Buttons
These represent specific phone lines connected to the telephone system. You can use the button to make calls using
that line or to answer calls on that line. Several users can have line appearance keys that represent the same line.
Your phone’s display and the key lamps will indicate when the line is being used by other users as well as by
yourself.

Appearance Button Display/Menu

21

23

25

27

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1.11.1 Using the Appearance Menu

These icons are shown to indicate the status of the call on the currently displayed appearance button:

Use the up and down arrow keys to scroll through details of the current call on each appearance button.

1.

If there is currently a call on the appearance button, an icon will be displayed indicating the status of the call.

2.

· Alerting
The call is alerting your phone.

· Connected
The call is the currently connected call to which you are talking.

· On Hold
The call is on hold.

· Held Elsewhere
The call has been put on hold by someone else who answered the call using an appearance button on their
phone.

· Conference
The call is a conference call.

A >> double-arrow at the bottom left indicates that there are soft key options available that could be applied to

3.
the call. To access these, press the >> double-arrow soft key and select the required function.

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1.11.2 Phone Status Letters

The series of letters that appear in the top left of the display are used to indicate the status of various features.

· B = Barred

A B is shown on your phone’s display when the system administrator has set you to outgoing call barred status.
You will only be able to make internal calls while this is applied.

· D = Diverting (Forwarding) Calls

A D is shown on your phone’s display when you have forward unconditional enabled.

· G = Group Member (In Group)

A G is shown on your phone’s display when have been configured as a member of a hunt group and your
membership is enabled. While this is the case, you may receive calls targeted to the hunt group.

· N = No Calls (Do Not Disturb)

An N is shown on your phone’s display when you have do not disturb enabled.

· O = Out of Service

An O is shown on your phone’s display when any of the groups of which you are enabled as a member is set to
night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if
available.

· T = Twinned

A T is shown on a phone’s display if it is internally twinned with your phone. Calls to you will alert on both phones
and can be answered by you at either phone.

· R = Resilience

An R is shown on your phone’s display your phone is working in resilience mode. This is used when there may have
been a problem with the telephone system to which your phone was registered and another IP Office system is
currently providing support for your phone. In this mode, some features may not be available and calls may be
routed differently.

· S = System Alarm

If you are configured as a system administrator , an S in the phone’s display indicates a system alarm .

(IP500 V2 only)

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Introduction: Appearance Buttons/Menu

1.11.3 Call Apperance Buttons

Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls and perform other actions.

When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if
set or otherwise go to voicemail if available.

Call Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be call appearance buttons.

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Call Appearance Button Display

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Introduction: Appearance Buttons/Menu

1.11.4 Bridged Appearance Buttons

A bridged appearance button shows the state of one of another user’s call appearance buttons. It can be used to answer
or join calls on that other user’s call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.

· When the user’s call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user’s behalf.

· When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance button
can be used to retrieve the call if on hold or to join the call if active.

· Bridged appearance buttons are not supported between users on different systems in a Small Community Network

243

.

If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.

Bridged Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be bridged appearance buttons.

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Bridged Appearance Button Display

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Introduction: Appearance Buttons/Menu

1.11.5 Call Coverage Buttons

Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.

The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in
a Small Community Network.

If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.

Call Coverage Button Lamps

The following lamp states are used by appearance buttons configured to be call coverage buttons.

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Call Coverage Button Display

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Introduction: Appearance Buttons/Menu

1.11.6 Line Appearance Buttons

Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.

For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.

· Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.

Line Appearance Button Lamps

The following lamp states are used by appearance buttons configured to be line appearance buttons.

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Chapter 2.

Making Calls

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2. Making Calls

If you are not already on a call, then you can just dial the number. The currently selected appearance button, shown by a
red lamp, will be used for the call.

Alternatively, you can press a specific appearance button in order to make a call using that button. Using this method you
can press the Dir soft key to select a number from the directory .

If the number you dial matches a user or group on the telephone system, the directory name of the user or group is
shown and the call starts altering the target.

If the call is to a user, and they do not answer, press the >> double-arrow soft key to access additional options. For
example, to set a callback, press the AutCB soft key.

If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed.

83

The display will indicate when the call is connected to the destination or to an outgoing line.

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